Subscription Policy
At Gracewell Coffee, we want your subscription experience to be simple, transparent, and rewarding. This policy explains how our prepaid subscription plans work, what to expect with billing and delivery, and your rights as a subscriber.
1. How Prepaid Subscriptions Work
Gracewell Coffee offers prepaid subscription plans that allow you to save on your favorite coconut-flavored coffee while enjoying the convenience of automatic monthly delivery. When you subscribe, you pay upfront for the full term and receive one 12 oz bag of coffee delivered to your door each month.
By subscribing, you agree to the terms outlined in this policy.
2. Available Plans
We currently offer the following prepaid subscription plans:
3-Month Prepaid Plan
- Discount: 10% off the regular retail price
- Price per bag: $19.79 (regular price $21.99)
- Total billed upfront: $59.37 (plus shipping for all 3 deliveries)
- Deliveries: 1 bag per month for 3 months
6-Month Prepaid Plan
- Discount: 15% off the regular retail price
- Price per bag: $18.69 (regular price $21.99)
- Total billed upfront: $112.14 (plus shipping for all 6 deliveries)
- Deliveries: 1 bag per month for 6 months
The discount applies to every prepaid term as long as you remain an active subscriber.
3. Billing
When you subscribe to a prepaid plan, the full amount for the entire subscription term — including shipping for all deliveries — is charged at the time of purchase. You will not be charged again until your current term ends and your subscription auto-renews.
Shipping is calculated at checkout based on your delivery address and is collected upfront for all deliveries in the term. Shipping rates are carrier-calculated.
4. Delivery Schedule
Once your subscription is confirmed, deliveries are made monthly throughout your subscription term. Each shipment contains one 12 oz bag of your selected Gracewell Coffee product.
Please note that due to our small-batch sourcing process, orders are fulfilled upon receipt of your subscription payment. Your first delivery will ship within the standard processing window after your order is confirmed. Subsequent deliveries follow the same monthly schedule.
Gracewell Coffee will notify you by email when each shipment has been dispatched along with tracking information.
5. Auto-Renewal
Prepaid subscription plans automatically renew at the end of each term unless you cancel before the renewal date. You will receive an email reminder before your subscription renews so you have time to make any changes or cancel if needed.
Upon renewal, the full amount for the next term will be charged to your original payment method at the current subscription rate.
6. Cancellation Policy
You may cancel your subscription at any time through your Gracewell Coffee account or by contacting us at info@gracewellcoffee.com.
Canceling your subscription stops the auto-renewal at the end of your current term. It does not stop deliveries or trigger a refund for the current paid term. All deliveries included in your current prepaid term will continue to be fulfilled as scheduled.
Example: If you are on a 3-month prepaid plan and cancel after receiving your first delivery, you will still receive your second and third deliveries as scheduled. Your subscription will simply not renew for another term.
7. Refund Policy
Prepaid subscription plans are non-refundable once the first delivery has been fulfilled. Because each bag is sourced and shipped specifically for your subscription order, we are unable to offer refunds for delivered or in-transit shipments.
If you contact us before your first delivery has shipped, we will do our best to accommodate a cancellation and refund on a case-by-case basis. Please reach out to info@gracewellcoffee.com as soon as possible if you believe you subscribed in error.
For damaged, defective, or incorrect products received as part of your subscription, please refer to our Shipping, Returns & Exchange policy. Issues must be reported within 7 days of delivery with your order number and a photo of the affected product.
8. Modifying Your Subscription
To make changes to your subscription — such as updating your delivery address, payment method, or product selection — please log in to your Gracewell Coffee account or contact us at info@gracewellcoffee.com.
Changes to your delivery address or payment method can be made at any time and will apply to your next scheduled shipment. Product changes are subject to availability and must be requested before your next shipment is processed.
9. Subscription Shipping
Shipping for all deliveries in your subscription term is collected upfront at the time of purchase. Shipping costs are calculated based on your delivery address and are non-refundable once a shipment has been dispatched.
Subscriptions are available for delivery within the United States only.
Gracewell Coffee is not responsible for delays caused by the carrier, incorrect addresses provided at checkout, or circumstances beyond our control. If a shipment is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.
10. Contact Us
If you have any questions about your subscription, billing, or deliveries, our team is here to help.
Email: info@gracewellcoffee.com
Support Hours: Monday to Friday, 9am to 5pm PST
We are a small family-owned business and we genuinely appreciate your support. If something is not right with your subscription, please reach out and we will do our best to make it right.