Shipping, Returns & Exchange

Customer Support Hours

Hours: Monday to Friday 9am to 5pm PST

Email: info@gracewellcoffee.com

At Gracewell Coffee, we roast in small batches to ensure you receive the freshest beans possible. By placing an order, you acknowledge and agree to the following terms regarding processing, shipping, and returns.

1. Processing & Handling

We prioritize freshness. Because we roast to order, please note our processing schedule:

  • Next-Day Start: All orders begin processing the next business day after the order is placed.

  • Roasting Window: Please allow 2 business days for your order to be roasted, packaged, and handed over to the carrier (UPS, FedEx, or USPS).

  • Weekends & Holidays: Orders placed on Friday, Saturday, or Sunday will begin processing on the following Monday (excluding Federal holidays).

2. Shipping & Delivery

We ship to all 50 U.S. States, Canada, Mexico, and various international destinations.

Domestic (USA)

  • Shipping Costs: All shipping costs are calculated at checkout based on package weight and destination. Shipping is paid by the buyer.

  • Methods: * Standard Ground: Estimated 2–5 business days.

    • Overnight: Next business day (available at carrier-calculated rates).

  • Address Accuracy: The buyer is responsible for providing a correct address. Gracewell Coffee is not responsible for orders delivered to an incorrectly entered address.

International (Canada, Mexico & Worldwide)

  • Rates & Delivery: Calculated at checkout. Delivery times vary significantly based on destination and local customs processing (typically 7–21 business days).

  • Duties & Taxes: The recipient is the importer of record. Orders may be subject to import taxes, VAT, and customs fees levied by the destination country. These are not included in your Gracewell Coffee checkout total and must be paid by the recipient.

  • Customs Delays: We are not responsible for delays, items seized, or items destroyed by local customs authorities.

3. Returns & Quality Guarantee

To ensure food safety and freshness, all sales are final. Because coffee is a perishable food product, we cannot accept returns or exchanges once an order has shipped.

Damaged or Incorrect Orders

If we made a mistake, we will fix it.

  • Reporting: Issues must be reported to Info@Gracewellcoffee.com within 7 days of delivery.

  • Evidence: Please include your order number and a clear photo of the damaged packaging or the incorrect product received.

  • Resolution: Verified issues will receive a replacement or store credit at no additional cost. Under food safety guidelines, you do not need to ship incorrect beans back to us.

Cancellations

Orders can only be canceled or modified before they have been roasted or processed. Once a tracking number has been generated, the sale is final.